Frequently asked questions

What should I bring with me on the day?
I Heart Melbourne tours have been created our tours on the premise that travellers need to pack as little as possible to enjoy their day. For families and individual travellers we do recommend that you bring along is protective clothing such as hats and jackets, and sunscreen. Sturdy shoes and clothing and a bottle of water is also recommended. And don’t forget your camera!

Where do tours begin and end?
All tours include complimentary door-to-door service. To ensure we can head off on our tour as early as possible, we recommend a central collection and discuss with your guide where you can conclude your journey.

What is the cancellation policy?
If I Heart Melbourne Tours cancels a tour either before or during the day, guests on this particular tour will receive a full refund. If a guest cancels a tour, or is unable to attend a tour that they booked either online, through an agent or on the phone, then they must notify I Heart Melbourne Tours. If the guest notifies with less than 48 hours notice, then I Heart Melbourne Tours will refund the customer 50% of the amount that the guest paid, whilst retaining the remaining 50%. If the guest fails to give 24 hours notice, the total amount is strictly non-refundable. Cancellation fees imposed on I Heart Melbourne Tours by our suppliers will also be passed on.

Can I bring luggage on board?
Our vehicles do have a small amount of storage space, but it is advised to only bring a small backpack/rucksack on the day. We have strollers and toys for families taking our tours so there is no need to bring any baby equipment along.

What is the minimum age for children travelling on tours?
I Heart Melbourne Tours allow children of all ages to travel on board, and professionally fitted child restraints are available on a first come first serve basis. Let us know at the time of booking the age of your little traveller and we will ensure a capsule, car seat or booster seat is fitted.

Do children need to be accompanied by an adult?
Yes, children do need to be accompanied by an adult by all times on our tours. Our guides would be happy to help out parents wherever possible on the day, but children do need a caregiver with them throughout the day.

How far in advance should I book?
It is advised that you book at least 2 – 3 days before your tour departs to secure your booking. We will do our best to accommodate requests made closer to this time, however payment will need to be made in cash at the time of tour as there will be no pre-payment option available for last minute bookings.

Do tours run every day?
At this moment in time, tours do not run every day as they run as private / charter tours. Please enquire about availability.