Privacy Policy

Your privacy is very important to us

I Heart Melbourne Tours recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. I Heart Melbourne tours will not sell, trade, give or rent any information obtained from you to a third party.
We acknowledge that we may collect and store information about you as part of offering services on the website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principals in relation to the information you give to us about you.

1. Collection
I Heart Melbourne tours collects the personal data that you volunteer via the website via forms or directly by email. This information will only be collected by lawful and fair means.
In order to make a booking with I Heart Melbourne tours we require some basic information about you. We also allow you to provide additional non-required information on enquiry and at other times. Only information marked as ‘required’ when making an enquiry is needed to use services on the website. This information is used for identification purposes and to contact you when necessary.

2. Use and Disclosure
I Heart Melbourne tours requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.
By choosing to write a comment or customer review (testimonial), you have consented to the use of this information in future, for reproductions used in advertising and communications by I Heart Melbourne tours, except where you have specified for us not to disclose this information.

3. Data Quality
I Heart Melbourne tours will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.

4. Data Security
I Heart Melbourne tours will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times. Baby Hire With Heart will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of customers’ and website visitors’ personal data.

5. Transparency
I Heart Melbourne tours will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the enquiry and contact forms, or writing a customer review (testimonial), you have consented to the use of this information in future, for communication material that I Heart Melbourne tours feels you may be interested in.
At any time, you have the option to opt out from receiving any future marketing or communications material by sending an Unsubscribe email to info@iheartmelbournetours.com.au or sending a written request to us.

6. Anonymity
You can access our website home page and browse the public area of the I Heart Melbourne tours website without disclosing personal information. I Heart Melbourne tours will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our services.

8. Sensitive Information
I Heart Melbourne tours will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.

9. Client and Visitor Choice
By registering with I Heart Melbourne tours you have chosen to receive promotional or marketing information from our website or organisation. At any time, you can opt out from receiving such information by sending an Unsubscribe email to info@iheartmelbournetours.com.au or sending a written request to us.

10. Coverage and Complaints
Our Privacy Statement covers I Heart Melbourne tours and I Heart Melbourne tours website. If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using any of the details on our website.