Booking Conditions

Some information you should know

Your access to the I Heart Melbourne Tours website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as “Terms and Conditions”). Your use of, and/or access to, the Website constitutes your agreement to the Terms and Conditions.

We reserve the right to amend the Terms and Conditions at any time.

Fitness and Safety
Tours will run in adverse weather conditions, unless it is deemed unsafe to do so. I Heat Melbourne Tours reserves the right to cancel or amend a tour as it seems fit. Some activities involve risk and guests participate at their own risk and discretion. Smoking inside our vehicles is strictly prohibited by Government regulations and fines may apply. Whilst all care is taken, the company accepts no responsibility for loss or damage to property, personal illness or injury sustained whilst on a tour.

Cancellation and Refund Policy
If I Heart Melbourne Tours cancels a tour either before or during the day, guests on this particular tour will receive a full refund. If a guest cancels a tour, or is unable to attend a tour that they booked either online, through an agent or on the phone, then they must notify I Heart Melbourne Tours. If the guest notifies with less than 48 hours notice, then I Heart Melbourne Tours will refund the customer 50% of the amount that the guest paid, whilst retaining the remaining 50%. If the guest fails to give 24 hours notice, the total amount is strictly non-refundable. Cancellation fees imposed on I Heart Melbourne Tours by our suppliers will also be passed on.

Fares
Fares are in Australian dollars, include GST (Goods and Services Tax) and are subject to change without notice. A minimum of four passengers are required to run all family tours. Prices listed on our website are based on groups of four persons. Any additional children travelling will benefit from a 50% reduction on the fare price.

Payment
I Heart Melbourne tours accept payments in Cash, Paypal or by direct bank transfer. You must be 18 years of age or older, understand and agree with the terms and conditions to make online bookings.

Liability
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Limitation of Liability
To the extent permitted by law, our liability for breach of any implied warranty or condition, which cannot be excluded by the Terms and Conditions, is limited, at our option, to one or more of the following:
In the case of services supplied or offered by us:

  • The supply of the services again; or
  • The payment of the cost of having the services supplied again. In the case of goods supplied or offered by us:
  • The replacement of the goods or the supply of equivalent goods;
  • The repair of such goods;
  • The payment of the costs of replacing the goods or acquiring equivalent goods; or
  • The payment of the costs of having the goods repaired.